Legal Mentions – Privacy Policy
LEGAL INFORMATION
ARRK PRODUCT DEVELOPMENT GROUP LTD.Gloucester Technical Centre Olympus Park, Quedgeley Gloucester GL2 4NF United Kingdom
REPRESENTED BY
Simon HOLMES
CONTACT
Telephone: +44 1452 727700
Telefax: +44 1452 727782
Email: info@arrkeurope.com
REGISTER ENTRY
Registered at: Companies House, Cardiff, UK
Registration number: 02306533, registered in England and Wales
VAT
VAT number: GB 135 5667 96
HOSTING
| Website | SECURE FILE TRANSFER SERVICE | ONLINE QUOTING PLATFORM |
| CLOUDWAYS LTD Junction Business Centre Sqaq Lourdes St Julian's SWQ 3334 MALTA | CELESTE Archamps Technopole 383 Rue Louis Rustin 74160 Archamps FRANCE Tel : +33 04 58 02 01 00 | 3YOURMIND GMBH Mehringdamm 55 10961 Berlin GERMANY Tel.: +49 30 555 78748 |
DISPUTE RESOLUTION
We do not take part in online dispute resolutions at consumer arbitration boards.
LIABILITY FOR CONTENTS
As service providers, we are liable for own contents of these websites. However, service providers are not obligated to permanently monitor submitted or stored information or to search for evidences that indicate illegal activities.
Legal obligations to removing information or to blocking the use of information remain unchallenged. In this case, liability is only possible at the time of knowledge about a specific violation of law.
Illegal contents will be removed immediately at the time we get knowledge of them.
LIABILITY FOR LINKS
Our offer includes links to external third-party websites. We have no influence on the contents of those websites, therefore we cannot guarantee for those contents. Providers or administrators of linked websites are always responsible for their own contents.
The linked websites had been checked for possible violations of law at the time of the establishment of the link. Illegal contents were not detected at the time of the linking. A permanent monitoring of the contents of linked websites cannot be imposed without reasonable indications that there has been a violation of law. Illegal links will be removed immediately at the time we get knowledge of them.
COPYRIGHT
Contents and compilations published on these websites by the providers are subject to UK and European copyright laws. Reproduction, editing, distribution as well as the use of any kind outside the scope of the copyright law require a written permission of the author or originator. Downloads and copies of these websites are permitted for private use only.
The commercial use of our contents without permission of the originator is prohibited. Copyright laws of third parties are respected as long as the contents on these websites do not originate from the provider. Contributions of third parties on this site are indicated as such. However, if you notice any violations of copyright law, please inform us. Such contents will be removed immediately.
CREDITS
- ARRK, Shutterstock
- ARRK Product Development Group Ltd. Privacy Policy
- Gérard Cottet
REJECTION OF UNSOLICITED E-MAILS
We herewith object to the use of contact information published in conjunction with the mandatory information to be provided in section “General information and mandatory information” to send us promotional and information material that we have not expressly requested. The operators of this website and its pages reserve the express right to take legal action in the event of the unsolicited sending of promotional information, for instance via SPAM messages.
PRIVACY POLICY
INTRODUCTION
The operators of all the websites take the protection of your personal data very seriously. Maintaining the privacy of your information is of paramount importance to us as it fosters confidence, goodwill and stronger relationships between all parties.
When you use the websites, various personal data are collected. This Privacy Policy explains which data we collect, how we collect and store them, and for which purposes we process them.
Our Policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR). Except where expressed, we do not share, or sell or disclose to a third party any information collected through our websites.
WHO IS RESPONSIBLE FOR DATA PROCESSING ON THE WEBSITES?
The controller is the natural person or legal entity that single-handedly or jointly with others makes decisions as to the purposes of and resources for the processing of personal data (e.g. names, e-mail addresses, etc.).
If you have any questions about data processing on the websites, you can contact the data processing controller:
ARRK PRODUCT DEVELOPMENT GROUP LTD
Gloucester Technical Centre
Olympus Park, Quedgeley
Gloucester GL2 4NF
United Kingdom
Email: info@arrkeurope.com
Telephone: +44 1452 727700
WHAT IS A PERSONAL DATA ?
Personal data refers to information that is likely to identify you directly or indirectly. It generally includes your name, mailing and email address, phone number, IP address, login, cookies, browsing data and other similar information.
WHAT ARE THE LEGAL BASES FOR PERSONAL DATA PROCESSING?
The processing of your personal data is justified based upon various laws (legal bases), depending on the use we make of the personal data. The applicable legal bases are :
- Legitimate interest: ARRK has a business interest in processing your data that is justified, balanced and does not infringe your privacy. With exceptions, you may object to processing based on legitimate interest at any time by notifying ARRK.
- Consent: You agree to the processing of your personal data through express consent (checkbox, click, etc.). You may withdraw this consent at any time.
- Contract: The processing of personal data is necessary for the performance of the contract to which you have consented.
- Legal obligation: The processing of your personal data is made mandatory by law.
HOW AND WHY DO WE COLLECT YOUR PERSONAL DATA?
On the one hand, your data is collected by you explicitly providing it to us. This can be, for example, data that you enter in a contact form or when you create an account on the online quoting platform.
Other data is collected automatically by our IT systems when you visit the website. This is mainly technical data (e.g. Internet browser, operating system or time of page view). This data is collected automatically as soon as you enter our website.
Communicating with our team
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you and provide a high-quality service.
Information we process because we have a contractual obligation with you
When you create an account with us, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. To carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information. We may use it in order to verify your identity for security purposes, sell products to you, provide you with our services, provide you with suggestions and advice on products & services.
We process this information on the basis there is a contract between us. We shall continue to process this information until the contract between us ends or is terminated by either party.
Information we process with your consent
In some circumstances there is no contractual relationship between us, we may ask you to provide your consent to us processing information that may be personal. Wherever possible we aim to obtain your explicit consent to process the specific information that will be communicated to you. Sometimes you might give your consent implicitly such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Websites security
We collect certain browsing data to enable us to secure our services and to detect, avoid or trace any attempt at malicious activity or computer intrusion or any violation of the terms of use of our Services.
Websites statistics and customer knowledge
We use tracking technologies, including cookies, for statistical purposes to analyse the performance of the Website and improve the services we offer.
Cookies
Cookies are small text files that are stored on your computer and saved by your browser.Our website partly uses so-called cookies. They serve to make our offer more user-friendly, more effective and safer.
Technical cookies (such as session cookies) are essential to the proper functioning of the website. Deleting them can lead to browsing difficulties. They generally have a very short lifetime.
Statistics cookies (such as Google Analytics) collect statistical information on how the website is used for analysis purposes in order to improve its attractiveness, content and functionality. Use only takes place with the consent of the user. This consent can be revoked by you at any time in the cookie banner.
Third-party cookies enable users of the websites to use social media features like watching videos on YouTube. Using these elements on our websites allows these service providers to set cookies on your device and track your behaviors within their platforms. Please note that the cookies set and tracking carried out by these third-party providers are not under our control. For further information, please view the privacy policies of these third parties.
The user can block the installation of cookies by configuring his/her browser. This may imply limited access to certain content or sections of the website. providers are not under our control. For further information, please view the privacy policies of these third parties.
Google Recaptcha
We use Google reCAPTCHA to secure the input windows used on our websites against misuse (spam, bots, etc.). By analyzing your user behavior on these websites, it can be determined whether the user is a natural person or a bot. In this process, your IP address is transferred to Google in the USA. We would like to point out that, according to the assessment of the data protection supervisory authorities, the USA is a so-called unsafe third country.
Google Tag Manager
The websites use functions of the web analysis service of Google. The provider of this service is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics
If you have given us your consent to use tracking cookies, we use Google Analytics with activation of IP anonymization function. As a result, your IP address will be abbreviated by Google within the member states of the European Union or in other states that have ratified the Convention on the European Economic Area prior to its transmission to the United States. The full IP address will be transmitted to one of Google’s servers in the United States and abbreviated there only in exceptional cases. On behalf of the operator of these websites, Google shall use this information to analyse your use of these websites to generate reports on the websites activities and to render other services to the operator of these websites that are related to the use of the websitess and the Internet. The IP address transmitted in conjunction with Google Analytics from your browser shall not be merged with other data in Google’s possession.
Click the link hereafter for more information about IP Anonymisation in Universal Analytics : https://support.google.com/analytics/answer/2763052?hl=en
information provided on the understanding that it will be shared with a third party
Our websites allow you to enter information with a view to that information being read, copied, downloaded or used by other people and you will also be asked to declare acknowledgement of this privacy statement and consent to the data provided being processed. We do store this information for a limited period and may contact you at a later date. You are also able to contact us to request removal from our records.
Information relating to payment
Payment is mainly managed via invoice and details of client’s payment details are only accessible to our highly qualified financial team. Online payments can be made on the online quoting platform and these payments can be paid by credit or debit card. We use Paypal to process these transactions so you will need to consent to these details being processed via a third party.
Job applicant and employment
If you send information to Arrk Europe Limited in connection with a job application, your personal data will be retained on our system for 6 months and we may contact you during that time should a suitable position become available. You are able to contact us to remove you from this list if you prefer.
Information we process because we have a legal obligation
We may process your information in order to comply with a statutory obligation. For example,we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.
Information obtained from third parties
Although we do not disclose your personal information to any third party (except as set out in this Policy), we may sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
Credit reference
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers and suppliers.
Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Children
We do not sell products or provide services for purchase by children, nor do we market to children. If you are under 18, you may use our websites only with consent from a parent or guardian.
WHAT RIGHTS DO YOU HAVE AS FAR AS YOUR INFORMATION IS CONCERNED?
Right of access
At any time you may review or update personally identifiable information that we hold about you, by contacting our protection data officer on dpo@arrkeurope.com. After receiving the request we will tell you when we expect to provide you with the information requested or the change instruction.
Right to rectification
In case you notice an error in your personal data, you may request that we rectify the inaccurate personal data or complete your personal data. ARRK will notify your request to each third-party recipient with whom we have disclosed your personal data, unless this proves impossible or involves a disproportionate effort.
Right to erasure
To the extent that (i) your personal data is no longer necessary for the initial purpose, (ii) the processing was based on your consent and you withdrew it, or (iii) you have already objected to the processing based on our legitimate interest, you have the right to request the erasure of your personal data from our systems without undue delay, and have us inform third-party recipients to whom we provided your personal data of this request, unless the latter proves impossible or involves disproportionate efforts.
Restrict of processing
In case you contest the accuracy of your personal data, you have the right to request that we restrict the processing thereof, for the duration necessary to verify the accuracy within our systems. You may also request that we restrict the processing of your personal data to the mere storage thereof, insofar that we no longer need your personal data for our processing purposes, but you need it for the establishment, exercise, or defence of legal claims. If ARRK disclosed your personal data with third-party recipients, we will notify them of your request to a reasonable extent.
Right to object
You have the right to object at any time to the processing of your personal data by ARRK based on our legitimate interest.
Data portability
Where technically feasible, you may request ARRK to export the personal data we currently maintain about you in a structured, commonly used and machine-readable format and demand that we transmit your personal data to another company of your choice.
WHAT ARE THE RETENTION PERIODS OF PERSONAL DATA?
Except as otherwise mentioned in this Privacy Policy, we keep your personal information only for as long as required by us; to provide you with the services you have requested; to comply with other law, including the period demanded by our tax authorities, to support a claim or defence in court.
| Purpose of processing | Legal basis | Retention period in active database | Archiving |
| Customer relationship management | Contract | 5 years from last activity | 5 to 10 yearsy |
| Electronic prospecting | Legitimate interest | 3 years from last activity | |
| Telephone prospecting | Legitimate interest | 3 years from last activity | |
| Management of the exercise of personal data protection rights | Legal obligation | 1 year |
DATA SECURITY AND CONFIDENTIALITY
It is our policy to ensure, in so far as is reasonably practicable, that our systems and records are secure and not accessible to unauthorised third parties and where possible we will use appropriate encryption during transfer of personal data.
We herewith advise you that the transmission of data via the Internet (i.e. through e-mail communications) may be prone to security gaps. It is not possible to completely protect data against third party access.
Arrk Europe Limited complies with the requirements of the Cyber Essentials Scheme.The cyber Essentials certification covers Arrk Europe Limited sites in the UK, including the Nuneaton Technical Centre, the Gloucester Technical Centre and the Teesside Technical Centre. All sites share the same policies and practices run on a shared MPLS and deploy the same anti-virus and malware protection.
Data may be processed outside the European union
Our websites are hosted in Europe. So far, as reasonably practicable we will ensure that data remains in the European Union. In particular cases, data obtained in the UK could be processed outside of the European Union. For example, if a quotation was requested that involved a tooling or technical quotation outside of the European Union.
We operate the following safeguards with respect to data transferred outside the European Union; the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.
Our Privacy Policy has been complied to comply with the law and will be developed to ensure that we comply with the legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction (ICO), we should like to hear from you.
HOW TO EXERCISE YOUR RIGHTS?
At any time, you may exercise your rights or revoke your consent by contacting our data protection officer (DPO) :
ARRK Product Development Group Ltd.
“The Data Protection Officer”
Gloucester Technical Centre
Olympus Park, Quedgeley
Gloucester GL2 4NF
United Kingdom
Telephone: +44 1452 727700
Email: dpo@arrkeurope.com
If you believe that the way we have processed your personal data violates data protection legislation (GDPR), you have the right to bring a claim before a supervisory authority, in particular in the country of your habitual residence, your place of work or the place where the alleged breach took place.
ADVERTISING AND UPDATING THE POLICY
This Policy comes into effect on 25 May 2018. This procedure may be updated at any time.
ARRK Product Development Group Ltd.
Simon HOLMES
Dispute resolution
Liability for Contents
Liability for Links
Copyright
Credits
- ARRK, Shutterstock
- ARRK Product Development Group Ltd. Privacy Policy
An overview of data protection
Data recording on our website
Analysis tools and tools provided by third parties.
General information and mandatory information
Information about the responsible party (referred to as the “controller” in the GDPR)
Revocation of your consent to the processing of data
- In the event that you should dispute the correctness of your data archived by us, we will usually need some time to verify this claim. During the time that this investigation is ongoing, you have the right to demand that we restrict the processing of your personal data.
- If the processing of your personal data was/is conducted in an unlawful manner, you have the option to demand the restriction of the processing of your data in lieu of demanding the eradication of this data.
- If we do not need your personal data any longer and you need it to exercise, defend or claim legal entitlements, you have the right to demand the restriction of the processing of your personal data instead of its eradication.
- If you have raised an objection pursuant to Art. 21 Sect. 1 GDPR, your rights and our rights will have to be weighed against each other. As long as it has not been determined whose interests prevail, you have the right to demand a restriction of the processing of your personal data.
Data protection officer
Recording of data on our website
- The type and version of browser used
- The used operating system
- Referrer URL
- The hostname of the accessing computer
- The time of the server inquiry
- The IP address
Analysis tools and advertising
Plug-ins and Tools
For more information about Google reCAPTCHA and to review the Data Privacy Declaration of Google, please follow these links: https://policies.google.com/privacy?hl=en https://www.google.com/recaptcha/intro/android.html.
