ARRK's Privacy Policy - ARRK

Legal Mentions – Privacy Policy

LEGAL INFORMATION

ARRK PRODUCT DEVELOPMENT GROUP LTD.Gloucester Technical Centre Olympus Park, Quedgeley Gloucester GL2 4NF United Kingdom

REPRESENTED BY

Simon HOLMES

CONTACT

Telephone: +44 1452 727700

Telefax: +44 1452 727782

Email: info@arrkeurope.com

REGISTER ENTRY

Registered at: Companies House, Cardiff, UK
Registration number: 02306533, registered in England and Wales

VAT

VAT number: GB 135 5667 96

HOSTING

Website SECURE FILE TRANSFER SERVICE ONLINE QUOTING PLATFORM
CLOUDWAYS LTD Junction Business Centre Sqaq Lourdes St Julian's SWQ 3334 MALTA CELESTE Archamps Technopole 383 Rue Louis Rustin 74160 Archamps FRANCE Tel : +33 04 58 02 01 00 3YOURMIND GMBH Mehringdamm 55 10961 Berlin GERMANY Tel.: +49 30 555 78748

DISPUTE RESOLUTION

We do not take part in online dispute resolutions at consumer arbitration boards.

LIABILITY FOR CONTENTS

As service providers, we are liable for own contents of these websites. However, service providers are not obligated to permanently monitor submitted or stored information or to search for evidences that indicate illegal activities.

Legal obligations to removing information or to blocking the use of information remain unchallenged. In this case, liability is only possible at the time of knowledge about a specific violation of law.

Illegal contents will be removed immediately at the time we get knowledge of them.

LIABILITY FOR LINKS

Our offer includes links to external third-party websites. We have no influence on the contents of those websites, therefore we cannot guarantee for those contents. Providers or administrators of linked websites are always responsible for their own contents.

The linked websites had been checked for possible violations of law at the time of the establishment of the link. Illegal contents were not detected at the time of the linking. A permanent monitoring of the contents of linked websites cannot be imposed without reasonable indications that there has been a violation of law. Illegal links will be removed immediately at the time we get knowledge of them.

COPYRIGHT

Contents and compilations published on these websites by the providers are subject to UK and European copyright laws. Reproduction, editing, distribution as well as the use of any kind outside the scope of the copyright law require a written permission of the author or originator. Downloads and copies of these websites are permitted for private use only.

The commercial use of our contents without permission of the originator is prohibited. Copyright laws of third parties are respected as long as the contents on these websites do not originate from the provider. Contributions of third parties on this site are indicated as such. However, if you notice any violations of copyright law, please inform us. Such contents will be removed immediately.

CREDITS

  • ARRK, Shutterstock
  • ARRK Product Development Group Ltd. Privacy Policy
  • Gérard Cottet

REJECTION OF UNSOLICITED E-MAILS

We herewith object to the use of contact information published in conjunction with the mandatory information to be provided in section “General information and mandatory information” to send us promotional and information material that we have not expressly requested. The operators of this website and its pages reserve the express right to take legal action in the event of the unsolicited sending of promotional information, for instance via SPAM messages.

PRIVACY POLICY

INTRODUCTION

The operators of all the websites take the protection of your personal data very seriously. Maintaining the privacy of your information is of paramount importance to us as it fosters confidence, goodwill and stronger relationships between all parties.

When you use the websites, various personal data are collected. This Privacy Policy explains which data we collect, how we collect and store them, and for which purposes we process them.

Our Policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).  Except where expressed, we do not share, or sell or disclose to a third party any information collected through our websites.

WHO IS RESPONSIBLE FOR DATA PROCESSING ON THE WEBSITES?

The controller is the natural person or legal entity that single-handedly or jointly with others makes decisions as to the purposes of and resources for the processing of personal data (e.g. names, e-mail addresses, etc.).

If you have any questions about data processing on the websites, you can contact the data processing controller:

ARRK PRODUCT DEVELOPMENT GROUP LTD
Gloucester Technical Centre
Olympus Park, Quedgeley
Gloucester GL2 4NF
United Kingdom
Email: info@arrkeurope.com
Telephone: +44 1452 727700

WHAT IS A PERSONAL DATA ?

Personal data refers to information that is likely to identify you directly or indirectly. It generally includes your name, mailing and email address, phone number, IP address, login, cookies, browsing data and other similar information.

WHAT ARE THE LEGAL BASES FOR PERSONAL DATA PROCESSING?

The processing of your personal data is justified based upon various laws (legal bases), depending on the use we make of the personal data. The applicable legal bases are :

  • Legitimate interest: ARRK has a business interest in processing your data that is justified, balanced and does not infringe your privacy. With exceptions, you may object to processing based on legitimate interest at any time by notifying ARRK.
  • Consent: You agree to the processing of your personal data through express consent (checkbox, click, etc.). You may withdraw this consent at any time.
  • Contract: The processing of personal data is necessary for the performance of the contract to which you have consented.
  • Legal obligation: The processing of your personal data is made mandatory by law.

HOW AND WHY DO WE COLLECT YOUR PERSONAL DATA?

On the one hand, your data is collected by you explicitly providing it to us. This can be, for example, data that you enter in a contact form or when you create an account on the online quoting platform.

Other data is collected automatically by our IT systems when you visit the website. This is mainly technical data (e.g. Internet browser, operating system or time of page view). This data is collected automatically as soon as you enter our website.

Communicating with our team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you and provide a high-quality service.

Information we process because we have a contractual obligation with you

When you create an account with us, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.  To carry out our obligations under that contract we must process the information you give us.  Some of this information may be personal information.  We may use it in order to verify your identity for security purposes, sell products to you, provide you with our services, provide you with suggestions and advice on products & services. 

We process this information on the basis there is a contract between us.  We shall continue to process this information until the contract between us ends or is terminated by either party.

Information we process with your consent

In some circumstances there is no contractual relationship between us, we may ask you to provide your consent to us processing information that may be personal.  Wherever possible we aim to obtain your explicit consent to process the specific information that will be communicated to you. Sometimes you might give your consent implicitly such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Websites security

We collect certain browsing data to enable us to secure our services and to detect, avoid or trace any attempt at malicious activity or computer intrusion or any violation of the terms of use of our Services.

Websites statistics and customer knowledge

We use tracking technologies, including cookies, for statistical purposes to analyse the performance of the Website and improve the services we offer.

Cookies

Cookies are small text files that are stored on your computer and saved by your browser.Our website partly uses so-called cookies. They serve to make our offer more user-friendly, more effective and safer.

Technical cookies (such as session cookies) are essential to the proper functioning of the website. Deleting them can lead to browsing difficulties. They generally have a very short lifetime.

Statistics cookies (such as Google Analytics) collect statistical information on how the website is used for analysis purposes in order to improve its attractiveness, content and functionality. Use only takes place with the consent of the user. This consent can be revoked by you at any time in the cookie banner.

Third-party cookies enable users of the websites to use social media features like watching videos on YouTube. Using these elements on our websites allows these service providers to set cookies on your device and track your behaviors within their platforms. Please note that the cookies set and tracking carried out by these third-party providers are not under our control. For further information, please view the privacy policies of these third parties.

The user can block the installation of cookies by configuring his/her browser. This may imply limited access to certain content or sections of the website. providers are not under our control. For further information, please view the privacy policies of these third parties.

Google Recaptcha

We use Google reCAPTCHA to secure the input windows used on our websites against misuse (spam, bots, etc.). By analyzing your user behavior on these websites, it can be determined whether the user is a natural person or a bot. In this process, your IP address is transferred to Google in the USA. We would like to point out that, according to the assessment of the data protection supervisory authorities, the USA is a so-called unsafe third country.

Google Tag Manager

The websites use functions of the web analysis service of Google. The provider of this service is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics

If you have given us your consent to use tracking cookies, we use Google Analytics with activation of IP anonymization function. As a result, your IP address will be abbreviated by Google within the member states of the European Union or in other states that have ratified the Convention on the European Economic Area prior to its transmission to the United States. The full IP address will be transmitted to one of Google’s servers in the United States and abbreviated there only in exceptional cases. On behalf of the operator of these websites, Google shall use this information to analyse your use of these websites to generate reports on the websites activities and to render other services to the operator of these websites that are related to the use of the websitess and the Internet. The IP address transmitted in conjunction with Google Analytics from your browser shall not be merged with other data in Google’s possession.

Click the link hereafter for more information about IP Anonymisation in Universal Analytics : https://support.google.com/analytics/answer/2763052?hl=en

information provided on the understanding that it will be shared with a third party

Our websites allow you to enter information with a view to that information being read, copied, downloaded or used by other people and you will also be asked to declare acknowledgement of this privacy statement and consent to the data provided being processed.  We do store this information for a limited period and may contact you at a later date.  You are also able to contact us to request removal from our records.

Information relating to payment

Payment is mainly managed via invoice and details of client’s payment details are only accessible to our highly qualified financial team.  Online payments can be made on the online quoting platform and these payments can be paid by credit or debit card.  We use Paypal to process these transactions so you will need to consent to these details being processed via a third party. 

Job applicant and employment

If you send information to Arrk Europe Limited in connection with a job application, your personal data will be retained on our system for 6 months and we may contact you during that time should a suitable position become available. You are able to contact us to remove you from this list if you prefer.

Information we process because we have a legal obligation

We may process your information in order to comply with a statutory obligation. For example,
we may be required to give information to legal authorities if they so request or if they have
the proper authorisation such as a search warrant or court order.  This may include your
personal information.

Information obtained from third parties

Although we do not disclose your personal information to any third party (except as set out in
this Policy), we may sometimes receive data that is indirectly made up from your personal
information from third parties whose services we use.

Credit reference

To assist in combating fraud, we share information with credit reference agencies, so far as it
relates to clients or customers and suppliers.

Verification of your information

When we receive any request to access, edit or delete personal identifiable information we
shall first take reasonable steps to verify your identity before granting you access or
otherwise taking any action.  This is important to safeguard your information.

Children

We do not sell products or provide services for purchase by children, nor do we market to
children. If you are under 18, you may use our websites only with consent from a parent or
guardian.

WHAT RIGHTS DO YOU HAVE AS FAR AS YOUR INFORMATION IS CONCERNED?

Right of access

At any time you may review or update personally identifiable information that we hold about
you, by contacting our protection data officer on dpo@arrkeurope.com.  After receiving the
request we will tell you when we expect to provide you with the information requested or the
change instruction.

Right to rectification

In case you notice an error in your personal data, you may request that we rectify the
inaccurate personal data or complete your personal data. ARRK will notify your request to
each third-party recipient with whom we have disclosed your personal data, unless this
proves impossible or involves a disproportionate effort.

Right to erasure

To the extent that (i) your personal data is no longer necessary for the initial purpose, (ii) the
processing was based on your consent and you withdrew it, or (iii) you have already objected
to the processing based on our legitimate interest, you have the right to request the erasure
of your personal data from our systems without undue delay, and have us inform third-party
recipients to whom we provided your personal data of this request, unless the latter proves
impossible or involves disproportionate efforts.

Restrict of processing

In case you contest the accuracy of your personal data, you have the right to request that we
restrict the processing thereof, for the duration necessary to verify the accuracy within our
systems. You may also request that we restrict the processing of your personal data to the
mere storage thereof, insofar that we no longer need your personal data for our processing
purposes, but you need it for the establishment, exercise, or defence of legal claims. If ARRK
disclosed your personal data with third-party recipients, we will notify them of your request to
a reasonable extent.

Right to object

You have the right to object at any time to the processing of your personal data by ARRK
based on our legitimate interest.

Data portability

Where technically feasible, you may request ARRK to export the personal data we currently
maintain about you in a structured, commonly used and machine-readable format and
demand that we transmit your personal data to another company of your choice.

WHAT ARE THE RETENTION PERIODS OF PERSONAL DATA?

Except as otherwise mentioned in this Privacy Policy, we keep your personal information
only for as long as required by us; to provide you with the services you have requested; to
comply with other law, including the period demanded by our tax authorities, to support a
claim or defence in court.

Purpose of processing Legal basis Retention period in active database Archiving
Customer relationship management Contract 5 years from last activity 5 to 10 yearsy
Electronic prospecting Legitimate interest 3 years from last activity
Telephone prospecting Legitimate interest 3 years from last activity
Management of the exercise of personal data protection rights Legal obligation 1 year

DATA SECURITY AND CONFIDENTIALITY

It is our policy to ensure, in so far as is reasonably practicable, that our systems and records
are secure and not accessible to unauthorised third parties and where possible we will use
appropriate encryption during transfer of personal data.

We herewith advise you that the transmission of data via the Internet (i.e. through e-mail
communications) may be prone to security gaps. It is not possible to completely protect data
against third party access.

Arrk Europe Limited complies with the requirements of the Cyber Essentials Scheme.
The cyber Essentials certification covers Arrk Europe Limited sites in the UK, including
the Nuneaton Technical Centre, the Gloucester Technical Centre and the Teesside
Technical Centre.  All sites share the same policies and practices run on a shared MPLS
and deploy the same anti-virus and malware protection.

Data may be processed outside the European union

Our websites are hosted in Europe. So far, as reasonably practicable we will ensure that
data remains in the European Union.  In particular cases, data obtained in the UK could be
processed outside of the European Union.  For example, if a quotation was requested that
involved a tooling or technical quotation outside of the European Union.

We operate the following safeguards with respect to data transferred outside the European
Union; the processor is within the same corporate group as our business or organisation and
abides by the same binding corporate rules regarding data processing.

Our Privacy Policy has been complied to comply with the law and will be developed to
ensure that we comply with the legal jurisdiction in which we aim to do business.  If you think
it fails to satisfy the law of your jurisdiction (ICO), we should like to hear from you.

HOW TO EXERCISE YOUR RIGHTS?

At any time, you may exercise your rights or revoke your consent by contacting our data
protection officer (DPO) :

ARRK Product Development Group Ltd.
“The Data Protection Officer”
Gloucester Technical Centre
Olympus Park, Quedgeley
Gloucester GL2 4NF
United Kingdom
Telephone: +44 1452 727700
Email: dpo@arrkeurope.com

If you believe that the way we have processed your personal data violates data protection
legislation (GDPR), you have the right to bring a claim before a supervisory authority, in
particular in the country of your habitual residence, your place of work or the place where the
alleged breach took place.

ADVERTISING AND UPDATING THE POLICY

This Policy comes into effect on 25 May 2018. This procedure may be updated at any time.

ARRK Product Development Group Ltd.

Gloucester Technical Centre Olympus Park, Quedgeley Gloucester GL2 4NF United Kingdom
REPRESENTED BY

Simon HOLMES

CONTACT
Telephone: +44 1452 727700
Telefax: +44 1452 727782
Email: info@arrkeurope.com
REGISTER ENTRY
Registered at: Companies House, Cardiff, UK
Registration number: 02306533, registered in England and Wales
VAT
VAT number: GB 135 5667 96
HOSTING
WP Engine
504 Lavaca Street, Suite 1000
Austin, TX 78701
Telephone: 1-877-973-6446
Dispute resolution
We do not take part in online dispute resolutions at consumer arbitration boards.
Liability for Contents
As service providers, we are liable for own contents of these websites. However, service providers are not obligated to permanently monitor submitted or stored information or to search for evidences that indicate illegal activities.
Legal obligations to removing information or to blocking the use of information remain unchallenged. In this case, liability is only possible at the time of knowledge about a specific violation of law.
Illegal contents will be removed immediately at the time we get knowledge of them.
Liability for Links
Our offer includes links to external third-party websites. We have no influence on the contents of those websites, therefore we cannot guarantee for those contents. Providers or administrators of linked websites are always responsible for their own contents.
The linked websites had been checked for possible violations of law at the time of the establishment of the link. Illegal contents were not detected at the time of the linking. A permanent monitoring of the contents of linked websites cannot be imposed without reasonable indications that there has been a violation of law. Illegal links will be removed immediately at the time we get knowledge of them.
Copyright
Contents and compilations published on these websites by the providers are subject to UK and European copyright laws. Reproduction, editing, distribution as well as the use of any kind outside the scope of the copyright law require a written permission of the author or originator. Downloads and copies of these websites are permitted for private use only.
The commercial use of our contents without permission of the originator is prohibited. Copyright laws of third parties are respected as long as the contents on these websites do not originate from the provider. Contributions of third parties on this site are indicated as such. However, if you notice any violations of copyright law, please inform us. Such contents will be removed immediately.
Credits
  • ARRK, Shutterstock
  • ARRK Product Development Group Ltd. Privacy Policy
An overview of data protection
GENERAL INFORMATION
The following information will provide you with an easy to navigate overview of what will happen with your personal data when you visit our website. The term “personal data” comprises all data that can be used to personally identify you. For detailed information about the subject matter of data protection, please consult our Data Protection Declaration, which we have included beneath this copy.
Data recording on our website
WHO IS THE RESPONSIBLE PARTY FOR THE RECORDING OF DATA ON THIS WEBSITE (I.E. THE “CONTROLLER”)?
The data on this website is processed by the operator of the website, whose contact information is available under section “General information and mandatory information” on this website.
HOW DO WE RECORD YOUR DATA?
We collect your data as a result of your sharing of your data with us. This may, for instance be information you enter into our contact form.
Our IT systems automatically record other data when you visit our website. This data comprises primarily technical information (e.g. web browser, operating system or time the site was accessed). This information is recorded automatically when you access our website.
WHAT ARE THE PURPOSES WE USE YOUR DATA FOR?
A portion of the information is generated to guarantee the error free provision of the website. Other data may be used to analyse your user patterns.
WHAT RIGHTS DO YOU HAVE AS FAR AS YOUR INFORMATION IS CONCERNED?
You have the right to receive information about the source, recipients and purposes of your archived personal data at any time without having to pay a fee for such disclosures. You also have the right to demand that your data are rectified, blocked or eradicated. Please do not hesitate to contact us at any time under the address disclosed in section “General information and mandatory information” on this website if you have questions about this or any other data protection related issues. You also have the right to log a complaint with the competent supervising agency.
Moreover, under certain circumstances, you have the right to demand the restriction of the processing of your personal data. For details, please consult the Data Protection Declaration under section “Right to Restriction of Data Processing.”
Analysis tools and tools provided by third parties.
There is a possibility that your browsing patterns will be statistically analysed when you visit our website. Such analyses are performed primarily with cookies and with what we refer to as analysis programmes. As a rule, the analyses of your browsing patterns are conducted anonymously; i.e. the browsing patterns cannot be traced back to you. You have the option to object to such analyses or you can prevent their performance by not using certain tools. For detailed information about this, please consult our Data Protection Declaration below.
You do have the option to object to such analyses. We will brief you on the objection options in this Data Protection Declaration.
General information and mandatory information 
DATA PROTECTION
The operators of this website and its pages take the protection of your personal data very seriously. Hence, we handle your personal data as confidential information and in compliance with the statutory data protection regulations and this Data Protection Declaration.
Whenever you use this website, a variety of personal information will be collected. Personal data comprises data that can be used to personally identify you. This Data Protection Declaration explains which data we collect as well as the purposes we use this data for. It also explains how, and for which purpose the information is collected.
We herewith advise you that the transmission of data via the Internet (i.e. through e-mail communications) may be prone to security gaps. It is not possible to completely protect data against third party access.
Information about the responsible party (referred to as the “controller” in the GDPR)
The data processing controller on this website is:
ARRK Product Development Group Ltd.
Gloucester Technical Centre
Olympus Park, Quedgeley
Gloucester GL2 4NF
United Kingdom
Telephone: +44 1452 727700
Email: info@arrkeurope.com
The controller is the natural person or legal entity that single-handedly or jointly with others makes decisions as to the purposes of and resources for the processing of personal data (e.g. names, e-mail addresses, etc.).
Revocation of your consent to the processing of data
A wide range of data processing transactions are possible only subject to your express consent. You can also revoke at any time any consent you have already given us. To do so, all you are required to do is sent us an informal notification via e-mail. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation.
RIGHT TO OBJECT TO THE COLLECTION OF DATA IN SPECIAL CASES; RIGHT TO OBJECT TO DIRECT ADVERTISING (ART. 21 GDPR)
In the event that data are processed on the basis of Art. 6 Sect. 1 lit. e or f GDPR, you have the right to at any time object to the processing of your personal data based on grounds arising from your unique situation. This also applies to any profiling based on these provisions. To determine the legal basis, on which any processing of data is based, please consult this Data Protection Declaration. If you log an objection, we will no longer process your affected personal data, unless we are in a position to present compelling protection worthy grounds for the processing of your data, that outweigh your interests, rights and freedoms or if the purpose of the processing is the claiming, exercising or defence of legal entitlements (objection pursuant to Art. 21 Sect. 1 GDPR).
If your personal data is being processed in order to engage in direct advertising, you have the right to at any time object to the processing of your affected personal data for the purposes of such advertising. This also applies to profiling to the extent that it is affiliated with such direct advertising.
If you object, your personal data will subsequently no longer be used for direct advertising purposes (objection pursuant to Art. 21 Sect. 2 GPDR).
RIGHT TO LOG A COMPLAINT WITH THE COMPETENT SUPERVISORY AGENCY
In the event of violations of the GDPR, data subjects are entitled to log a complaint with a supervisory agency, in particular in the member state where they usually maintain their domicile, place of work or at the place where the alleged violation occurred. The right to log a complaint is in effect regardless of any other administrative or court proceedings available as legal recourses.
RIGHT TO DATA PORTABILITY
You have the right to demand that we hand over any data we automatically process on the basis of your consent or in order to fulfil a contract be handed over to you or a third party in a commonly used, machine readable format. If you should demand the direct transfer of the data to another controller, this will be done only if it is technically feasible.
SSL AND/OR TLS ENCRYPTION
For security reasons and to protect the transmission of confidential content, such as purchase orders or inquiries you submit to us as the website operator, this website uses either an SSL or a TLS encryption programme. You can recognise an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line.
If the SSL or TLS encryption is activated, data you transmit to us cannot be read by third parties.
INFORMATION ABOUT, BLOCKAGE, RECTIFICATION AND ERADICATION OF DATA
Within the scope of the applicable statutory provisions, you have the right to at any time demand information about your archived personal data, their source and recipients as well as the purpose of the processing of your data. You may also have a right to have your data rectified, blocked or eradicated. If you have questions about this subject matter or any other questions about personal data, please do not hesitate to contact us at any time at the address provided in section “General information and mandatory information.”
RIGHT TO DEMAND PROCESSING RESTRICTIONS
You have the right to demand the imposition of restrictions as far as the processing of your personal data is concerned. To do so, you may contact us at any time at the address provided in section “General information and mandatory information.” The right to demand restriction of processing applies in the following cases:
  • In the event that you should dispute the correctness of your data archived by us, we will usually need some time to verify this claim. During the time that this investigation is ongoing, you have the right to demand that we restrict the processing of your personal data.
  • If the processing of your personal data was/is conducted in an unlawful manner, you have the option to demand the restriction of the processing of your data in lieu of demanding the eradication of this data.
  • If we do not need your personal data any longer and you need it to exercise, defend or claim legal entitlements, you have the right to demand the restriction of the processing of your personal data instead of its eradication.
  • If you have raised an objection pursuant to Art. 21 Sect. 1 GDPR, your rights and our rights will have to be weighed against each other. As long as it has not been determined whose interests prevail, you have the right to demand a restriction of the processing of your personal data.
If you have restricted the processing of your personal data, these data – with the exception of their archiving –may be processed only subject to your consent or to claim, exercise or defend legal entitlements or to protect the rights of other natural persons or legal entities or for important public interest reasons cited by the European Union or a member state of the EU.
REJECTION OF UNSOLICITED E-MAILS
We herewith object to the use of contact information published in conjunction with the mandatory information to be provided in section “General information and mandatory information” to send us promotional and information material that we have not expressly requested. The operators of this website and its pages reserve the express right to take legal action in the event of the unsolicited sending of promotional information, for instance via SPAM messages.
Data protection officer
We have appointed a data protection officer for our company who may be contacted as below:
“The Data Protection Officer”
ARRK Product Development Group Ltd.PTC
Gloucester Technical Centre
Olympus Park, Quedgeley
Gloucester GL2 4NF
United Kingdom
Telephone: +44 (0) 844 346 0310
Email: dpo@arrkeurope.com
Recording of data on our website
COOKIES
In some instances, our website and its pages use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. The purpose of cookies is to make our website more user friendly, effective and more secure. Cookies are small text files that are placed on your computer and stored by your browser.
Most of the cookies we use are so-called “session cookies.” They are automatically deleted after your leave our site. Other cookies will remain archived on your device until you delete them. These cookies enable us to recognise your browser the next time you visit our website.
You can adjust the settings of your browser to make sure that you are notified every time cookies are placed and to enable you to accept cookies only in specific cases or to exclude the acceptance of cookies for specific situations or in general and to activate the automatic deletion of cookies when you close your browser. If you deactivate cookies, the functions of this website may be limited.
Cookies that are required for the performance of the electronic communications transaction or to provide certain functions you want to use (e.g. the shopping cart function), are stored on the basis of Art. 6 Sect. 1 lit. f GDPR. The website operator has a legitimate interest in storing cookies to ensure the technically error free and optimised provision of the operator’s services. If other cookies (e.g. cookies for the analysis of your browsing patterns) should be stored, they are addressed separately in this Data Protection Declaration.
SERVER LOG FILES
The provider of this website and its pages automatically collects and stores information in so-called server log files, which your browser communicates to us automatically. The information comprises:
  • The type and version of browser used
  • The used operating system
  • Referrer URL
  • The hostname of the accessing computer
  • The time of the server inquiry
  • The IP address
This data is not merged with other data sources.
This data is recorded on the basis of Art. 6 Sect. 1 lit. f GDPR. The operator of the website has a legitimate interest in the technically error free depiction and the optimization of the operator’s website. In order to achieve this, server log files must be recorded.
CONTACT FORMS
If you submit inquiries to us via our contact forms, the information you provide in the contact form as well as any contact information provide therein will be stored by us in order to handle your inquiry and in the event that we have further questions. We will not share this information without your consent.
Hence, the processing of the data entered into the contact form occurs exclusively based on your consent (Art. 6 Sect. 1 lit. a GDPR). You have the right to revoke at any time any consent you have already given us. To do so, all you are required to do is sent us an informal notification via e-mail. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation.
The information you have entered into the contact form shall remain with us until you ask us to eradicate the data, revoke your consent to the archiving of data or if the purpose for which the information is being archived no longer exists (e.g. after we have concluded our response to your inquiry). This shall be without prejudice to any mandatory legal provisions – in particular retention periods.

Analysis tools and advertising

GOOGLE TAG MANAGERS
This website uses functions of the web analysis service of Google. The provider of this service is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
IP ANONYMIZATION
On this website, we have activated the IP anonymization function. As a result, your IP address will be abbreviated by Google within the member states of the European Union or in other states that have ratified the Convention on the European Economic Area prior to its transmission to the United States. The full IP address will be transmitted to one of Google’s servers in the United States and abbreviated there only in exceptional cases. On behalf of the operator of this website, Google shall use this information to analyse your use of this website to generate reports on website activities and to render other services to the operator of this website that are related to the use of the website and the Internet. The IP address transmitted in conjunction with Google Analytics from your browser shall not be merged with other data in Google’s possession.
CONTRACT DATA PROCESSING
We have executed a contract data processing agreement with Google and are implementing the stringent provisions of the responsible UK and European data protection agencies to the fullest when using Google Analytics.
Plug-ins and Tools
GOOGLE MAPS
Via an API, this website uses the mapping service Google Maps. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. To enable the use of the Google Maps features, your IP address must be stored. As a rule, this information is transferred to one of Google’s servers in the United States, where it is archived. The operator of this website has no control over the data transfer.
We use Google Maps to present our online content in an appealing manner and to make the locations disclosed on our website easy to find. This constitutes a legitimate interest as defined in Art. 6 Sect. 1 lit. f GDPR.
For more information on the handling of user data, please review Google’s Data Privacy Declaration under: https://policies.google.com/privacy?hl=en.
GOOGLE RECAPTCHA
We use “Google reCAPTCHA” (hereinafter referred to as “reCAPTCHA”) on our websites. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).
The purpose of reCAPTCHA is to determine whether data entered on our websites (e.g. information entered into a contact form) is being provided by a human user or by an automated program. To determine this, reCAPTCHA analyses the behaviour of the website visitors based on a variety of parameters. This analysis is triggered automatically as soon as the website visitor enters the site. For this analysis, reCAPTCHA evaluates a variety of data (e.g. IP address, time the website visitor spent on the site or cursor movements initiated by the user). The data tracked during such analyses are forwarded to Google. reCAPTCHA analyses run entirely in the background. Website visitors are not alerted that an analysis is underway.
The data is processed on the basis of Art. 6 Sect. 1 lit. f GDPR. It is in the website operators legitimate interest, to protect the operator’s web content against misuse by automated industrial espionage systems and against SPAM.

For more information about Google reCAPTCHA and to review the Data Privacy Declaration of Google, please follow these links: https://policies.google.com/privacy?hl=en  https://www.google.com/recaptcha/intro/android.html.